{"version":"1.0","provider_name":"Colegio Previsional I Capacitaci\u00f3n","provider_url":"https:\/\/colegioprevisional.cl\/clases","author_name":"pmunoz","author_url":"https:\/\/colegioprevisional.cl\/clases\/author\/pmunoz\/","title":"3.4 La Atenci\u00f3n Telef\u00f3nica | Colegio Previsional I Capacitaci\u00f3n","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"zFoXLW5XWt\"><a href=\"https:\/\/colegioprevisional.cl\/clases\/topic\/3-4-la-atencion-telefonica\/\">3.4 La Atenci\u00f3n Telef\u00f3nica<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/colegioprevisional.cl\/clases\/topic\/3-4-la-atencion-telefonica\/embed\/#?secret=zFoXLW5XWt\" width=\"600\" height=\"338\" title=\"\u00ab3.4 La Atenci\u00f3n Telef\u00f3nica\u00bb \u2014 Colegio Previsional I Capacitaci\u00f3n\" data-secret=\"zFoXLW5XWt\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/* ]]> *\/\n<\/script>\n","description":"La Atenci\u00f3n Telef\u00f3nica: El proceso de atenci\u00f3n telef\u00f3nica posee la misma l\u00f3gica que el de atenci\u00f3n al cliente. Este \u00faltimo consta de un modelo de cuatro etapas para desarrollar esa atenci\u00f3n adecuadamente. En la Atenci\u00f3n Telef\u00f3nica, puede tambi\u00e9n hablarse de un proceso con una serie de etapas. El objetivo es el mismo: satisfacer las necesidades [&hellip;]"}